Help Center Gap Finder
A help center gap analysis: a ranked list of missing, weak or outdated help articles, drawn from real customer questions and, if you list them, competitor docs, each with a draft outline.
Built for support and docs leads using a help center gap analysis to decide which articles to write or fix next.
Why this work is hard
Support and docs leads deciding which help articles to write or fix next spend hours on this by hand: finding the right sources, reading them, checking them against each other and writing up what matters. The work is repetitive, it is easy to miss something, and nobody can show where a claim came from.
Help Center Gap Finder does that work as a GREP AI agent. It runs when you ask, and you can put it on a daily, weekly or monthly schedule. Every run delivers a sourced report, with every claim linked to its source.
What you get
What Help Center Gap Finder delivers
FAQ
What does Help Center Gap Finder need to run?
Help Center Gap Finder needs help center url and product or category; where customers ask questions (one per line, optional) and competitor help centers to compare (one per line, optional) are optional.
How often does Help Center Gap Finder run?
It runs when you ask, and you can put it on a daily, weekly or monthly schedule.
What does Help Center Gap Finder deliver?
Every run delivers a sourced report, with every claim linked to its source.
Can I change what Help Center Gap Finder does?
Yes. Every GREP AI agent can be cloned into your workspace, where you can edit its instructions, add your own sources and files, and change its schedule.
What counts as a gap?
A topic with no article, an article that is outdated, vague or hard to find, or a topic competitors cover that your help center does not. It searches your help center before claiming any gap.
Where does it find customer questions?
The sources you list first. Otherwise your public community forum, Reddit, Stack Exchange, G2 and Capterra reviews, app store reviews and "how do I" searches for the product.
Does it include quick fixes?
Yes. After the gap table it lists quick fixes, such as broken links, retitles and merges.
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Run Help Center Gap Finder in minutes.
Free to start. Run it once, put it on a schedule, or clone it and make it yours.